Refund Policy

Last updated: 09/05/2024

Thank you for shopping at Your Best Friend's Store. We appreciate your business and want to ensure your satisfaction with every purchase. Please read this Refund Policy carefully before making a purchase.

Refund Eligibility

We strive to provide high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we're here to help. You may be eligible for a refund under the following conditions:

  1. Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 15 days of receiving your order to request a refund or replacement. We may require photo evidence of the damage or defect for our records.

  2. Incorrect or Incomplete Orders: If you receive an incorrect or incomplete order, please contact us immediately so that we can correct the issue. We may request additional information to verify the error.

  3. Unsatisfactory Products: If you are unsatisfied with your purchase for any reason other than damage, defect, or incorrect order, you may request a refund within 15 days of receiving your order. Please note that certain products may be subject to a restocking fee.

Refund Process

To request a refund, please contact us at yourbestfriendsstores@gmail.com with your order number and the reason for your request. Our customer service team will review your request and respond as soon as possible.

If your refund request is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.

Non-Refundable Items

Certain items are not eligible for refunds, including:

  • Gift cards
  • Downloadable software products
  • Custom or personalized items
  • Perishable goods
  • Clearance or sale items

Contact Us

If you have any questions about our Refund Policy, please contact us at yourbestfriendsstores@gmail.com.

Changes to this Refund Policy

We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website.

By making a purchase from our store, you acknowledge and agree to abide by the terms of this Refund Policy.